Hey Bet Terms & Conditions — A Complete Guide for Members

These Terms & Conditions constitute a legal agreement between the hey bet platform ("Platform", "we", "us") and its users ("member", "you", "your"). hey bet is an internationally licensed online betting platform operating in Bangladesh and various other countries.

By accessing the platform, registering, or using any of our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

Hey bet reserves the right to amend these terms and conditions at its sole discretion at any time. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

To register and use hey bet's services, the following eligibility criteria must be met:

• Minimum age is 18, or the legal betting age in the relevant country, whichever is higher.
• A valid government-issued ID (NID, passport, or driving licence) is required.
• Online betting must be legal in the country from which you are registering.
• All information provided must be completely accurate and truthful.
• Each individual may only register one account.

As part of the KYC (Know Your Customer) process, hey bet may request additional documents for identity verification at any time. Withdrawals may be placed on hold until this process is completed.

Only approved payment methods may be used to deposit on hey bet. Currently accepted payment methods are: bKash, Nagad, Rocket, Bank Transfer, USDT, and BTC.

• Minimum deposit amount: ৳500
• Maximum deposit amount: ৳5,00,000 (per day)
• Deposits are typically credited within 1–5 minutes.
• Payments from third-party accounts will not be accepted.
• Suspicious transactions may be held pending verification.

Hey bet does not charge any processing fee on deposits. However, your payment provider may charge a fee — this depends on the policies of the respective provider.

Withdrawing funds from hey bet is a fully secure and transparent process. The following conditions apply to all withdrawals:

• Minimum withdrawal: ৳500
• Maximum Withdrawal: ৳2,00,000 (per day) — higher limits may apply depending on VIP level.
• Processing time: typically 3–5 minutes, up to a maximum of 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be on hold until KYC verification is complete.
• Wagering requirements must be met before withdrawing bonus balance.

All bets on hey bet are governed by the following general rules. Please make sure you understand them before placing any bet:

• Minimum bet amount: ৳10 (may vary by event).
• Maximum bet amount: determined per event and market; limits may not be exceeded.
• Once a bet is confirmed, it generally cannot be cancelled or modified.
• In the event of odds changes, hey bet will settle bets at the odds that were originally accepted.
• Hey bet reserves the right to void any bet placed at erroneous odds.
• Use up-to-date information when placing live bets on events already in progress.
• If an event is cancelled or postponed, the bet will be declared void and the stake will be refunded.

For sport-specific rules, hey bet follows the governing body of the relevant sport — ICC rules apply for cricket, and FIFA & UEFA rules apply for football.

All bonuses and promotions on hey bet are offered subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus:

• Welcome Bonus: Available to new members on their first deposit only. Maximum bonus up to ৳5,000.
• Wagering Requirements: A specified number of wagers must be placed before bonus balance can be withdrawn.
• Validity: Each bonus has a specific validity period. Any unused bonus will be forfeited upon expiry.
• Bonus Abuse: Using multiple accounts, VPNs, or any fraudulent method to claim bonuses is strictly prohibited.
• Right to Cancel Bonus: In the event of a terms violation, hey bet reserves the right to void bonuses and any associated winnings.

The following activities are strictly prohibited on the hey bet platform. Violations may result in permanent account closure and forfeiture of all balances:

• Creating multiple accounts under the same person's name.
• Registering using another person's identity.
• Placing bets using bots, scripts, or automated software.
• Match fixing or colluding with other parties to place bets.
• Placing bets after knowing the outcome (arbitrage).
• Using the platform for money laundering or any other form of illegal financial activity.
• Hacking, phishing, or unauthorized access to the system.
• Attempting to claim bonuses through fraudulent means.
• Representing individuals under the age of 18.
• Accessing the platform from a restricted country via VPN or proxy.

Hey bet reserves the right to temporarily or permanently suspend a member's account under the following circumstances:

• Violation of Terms & Conditions or participation in prohibited activities.
• Registering with false or incomplete information.
• KYC verification not completed.
• Accounts inactive for an extended period (over 24 months).
• At the member's own request.

If you wish to close your account, please contact our support team. You will be given the opportunity to withdraw your balance before closure (subject to conditions being met). Once closed, you may apply to reopen the account — however, approval is at hey bet's discretion.

Hey bet firmly believes that betting is a form of entertainment — not an addiction. We place the highest importance on our members' mental wellbeing and financial safety.

Members can manage the following features on their own:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Limiting the total amount wagered within a set time period.
• Voluntary Break: Temporarily suspending the account for a set period.
• Self-Exclusion: Take a long-term or permanent break from betting.

If you notice any signs of problem gambling, please contact our support team or Responsible Gaming Read the page.

Hey bet takes the protection of your personal information very seriously. Our full Privacy Policy Here Available. In brief:

• Your information is used solely for the purpose of providing our services.
• Your data is never sold to third parties.
• Information may be disclosed upon request by a regulatory authority.
• All data is secured with SSL encryption.
• You can request to view or delete your information at any time.

Any disputes or complaints against hey bet will be handled through the following steps:

• Step 1: Contact our support team directly. Most issues are resolved within 24 hours.
• Step 2: If unresolved, submit a formal complaint by email. A response will be provided within 72 hours.
• Step 3: If the matter remains unresolved, it will be referred to a third-party mediator for settlement.

In the event of a dispute regarding betting outcomes, hey bet's server logs will serve as the final and conclusive evidence. All complaints must be submitted in writing.

Hey bet reserves the right to modify these terms and conditions, in part or in full, at any time. When changes are made:

• For significant changes, members will be informed via email or notification.
• Minor changes will be updated on this page with the date noted.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, please contact support to request account closure.